Business Support Services

We know the importance of keeping your business running smoothly, and your technology needs to work when you need it. 
With Business Support Services from One Bite Technology, we become your small business’ on-call IT department, tech support, and device repair centre. 

As-Needed

For occasional IT/Repair needs.
$ 0 Monthly
  • Rush Service available, $59 fee
  • • Standard Hourly Rate (Onsite and remote)
  • • Standard Hourly rate on in store hardware repairs
  • • Remote Support available, billed in 15-minute increments
  • • Web Design & Content update services

Business Basic

For standard IT/Repair needs.
$ 59 Monthly
  • Rush Service on every ticket, no Rush Fees
  • • Discounted Hourly Rate (10% off onsite and remote)
  • • Discounted rate on in store hardware repairs (10%)
  • • Discounted rate on accessories, including screen protectors (10%)
  • • Discounted rate on in-stock device purchases (5%)
  • • 15-minute remote support sessions (up to 4 per month)
  • • 15-minute website content updates (up to 4 per month)
  • • Net30 after 90 days

Business Pro

For higher IT/Repair needs.
$ 99 Monthly
  • Rush Service on every ticket, no Rush Fees
  • • Discounted Hourly Rate (20% off onsite and remote)
  • • Discounted rate on in store hardware repairs (20%)
  • • Discounted rate on accessories, including screen protectors (10%)
  • • Discounted rate on in-stock device purchases (5%)
  • • 15-minute remote support sessions (up to 8 per month)
  • • 15-minute website content updates (up to 8 per month)
  • • Net30 after 90 days
Popular

We offer diagnostics, repairs, and 1-on-1 support in our store location. 

We offer remote access for home and business, so we can connect without the need to bring your computer to us. 

We provide onsite services at your home or business for software troubleshooting/repair, printer setup, and more.

Did you know the provided Wifi router from your service provider is generally not nearly enough for the modern household or business? We can investigate the strength of your Wifi signal, number of devices connecting to the network, and overall internet speed (and then make the changes required to get everything connected and running fast and smoothly!)

We support MacOS, Windows, and even Linux operating systems. If you are encountering errors, poor performance, stuck updates, or any other issues with your operating system, we can help!

While we won’t claim to be experts with every single software application that exists, our knowledgeable technicians understand how computers and software work on a deeper level, and this can help us solve issues, fix errors, and help you understand how a piece of software may work. Together, we can accomplish anything!

When a printer isn’t printing, that’s a problem! We can identify and resolve communication issues between your computer and printer, network problems preventing your devices from connecting to the printer, confirm hardware or ink/toner issues, and more. 

Do you wish someone would just teach you how to do that thing? We are available for in store, on-site, and remote training in nearly anything technology related, home or business. 

Is your computer sluggish or slow? Do you see the spinning cursor wheel anytime you’re in a hurry to get something done? Let us diagnose and solve your computer performance issues. It doesn’t have to be this way! You don’t have to suffer!

Hard Drives with moving parts are prone to wear and tear (and sometimes even solid state drive controllers can fail). 

We can diagnose and determine a level of data recovery required for hard drives that don’t register with your computer, have been dropped, are clicking/making noise, and other issues. 

USB stick physical broken or not reading? We can help!

No sign of life or computer not turning on? We can diagnose and resolve hardware failures with your computers and other equipment. 

If you are in need of a custom build system for gaming or business use, we can build to suit your needs and budget. If you just need a “basic” machine for general use, we can order used,or refurbished computers for a fraction of the cost of buying new. 

Do you have a backup of your crucial data? Do you know how to set this up, or how to check if the backup is working and available? We can help.